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An online quipster poised the question: “How do you measure the return on investment (ROI) of social media marketing?”  He then answered his own question with “You don’t.” Fortunately, that’s not exactly true. As  businesses scramble to set up Facebook, Twitter and MySpace pages, analysts are scrambling to discover how impactful their company’s SMM has [...]

I received an e-mail yesterday that one of my Yahoo! answers was picked as "the best" answer to a question about posting book excerpts on a blog (asked by a non-published author).

If you were browsing in a bookstore and the person next to you – – let’s call him Leo – -  picked up a book you had written, you’d probably tell him you were the author, and before long a full-blown conversation would be in the works. Leo would ask you about writing the book, [...]